Refund and Returns Policy

Effective date: 15 January 2024

Thank you for choosing for your dietary planning needs. We are committed to your satisfaction and to providing high-quality, personalized dietary advice. Given the nature of digital content, we have outlined our refund and return policy as follows:

Refund Requests

If you are not entirely satisfied with your purchase, we’re here to help. Refunds for digital products such as diet plans may be granted under the following conditions:

  • Defective or Inaccurate Content: If the content you received is materially flawed or inaccurate, and you have contacted our Customer Support within 14 days of purchase, we may issue a refund or offer to replace the content at our discretion.

  • Duplicate Purchase: If you accidentally purchased the same recipe content more than once, please contact us within 14 days of purchase, and we will review your case for a refund of the duplicate purchase.

How to Request a Refund

To request a refund, please send an email to with the subject line “Refund Request” and provide the following information:

  • Your full name
  • Order number
  • Reason for the refund request
  • Any relevant details or evidence

We will review your request within 10 business days and respond accordingly. If your refund request is approved, the refund will be processed to the original payment method used during the purchase.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

Address: NUMAC LIMITED, Gemma House, 39 Lilestone Street, London, England, NW8 8SS


We reserve the right to update or modify this policy at any time without prior notice, so we encourage you to review this page periodically.

By making a purchase on, you agree to the terms of this Return and Refund Policy.